General Policy
At Digi Logo Design, we strive to provide high-quality services to all our clients.
If you are not satisfied with the initial deliverables or if we fail to meet agreed commitments,
you may be eligible for a refund in accordance with the conditions below.
Eligibility for Refund
- Refunds can only be requested within 30 days of the original purchase date.
- A refund may be granted if you are not satisfied with the initial design concepts or service deliverables.
- If the project has been approved, finalized, or delivered in full, a refund will not be applicable.
- No refunds are provided for change-of-mind cancellations once work has commenced.
Non-Refundable Situations
- If you have approved the final design or website.
- If work has progressed beyond the initial concepts and revisions have been provided.
- If you fail to provide required information or feedback within the project timeline.
- Domain registration, hosting services, third-party tools, and add-ons are non-refundable.
Revision and Resolution
Before a refund is processed, our team will work with you to resolve any issues and provide revisions
as per your selected package. We aim for 100% customer satisfaction, and refunds are
considered a last resort when resolution is not possible.
Process for Requesting a Refund
- Send a written request to our support team with your order details.
- Our team will review your request within 5-7 business days.
- If approved, your refund will be processed to the original payment method within 10 business days.
Amendments
Digi Logo Design reserves the right to update or modify this Refund Policy at any time without prior notice.
Any changes will be posted on this page.
We value your trust and are committed to fair business practices.
By engaging our services, you acknowledge that you have read and agreed to this Refund Policy
along with our Terms & Conditions and Privacy Policy.
